Secure & Accessible Intake Workflow

A concept that explores privacy-conscious, accessible, and human-centered intake design for mission-driven organizations.

Secure Intake Design

Collect only what you need. Protect what people share.

This mock intake workflow shows how a nonprofit or healthcare-adjacent organization can create a form that is clear, keyboard-friendly, accessible, and privacy-conscious.

Accessible Mock Form

Client Support Request

92%
Accessibility note: This form uses clear labels, visible focus states, plain language, and keyboard-friendly fields.
Privacy reminder: Do not submit medical records, Social Security numbers, or highly sensitive personal details through this form.

Design Notes

Keyboard Friendly

Users can move through the form with the Tab key and interact with fields without relying on a mouse.

Clear Labels

Every field has a visible label so users and screen readers can understand what information is being requested.

Data Minimization

The form only asks for information needed to respond, reducing unnecessary collection of personal data.

Privacy by Design

The reminder helps prevent users from submitting sensitive client, health, or identifying information.

4 Core safeguards
3 Risk areas reviewed
1 Human-centered workflow
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Managing Shadow AI Risk